Privacy Policy

DrbronnerMart Privacy Policy

At DrbronnerMart (drbronnermart.com), we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We may collect two types of information about you: personal information (which identifies you) and non-personal information (which does not identify you individually).

1.1 Personal Information

We collect personal information when you voluntarily provide it to us, such as during checkout, account registration, or contacting customer support. This may include:
  • Full name
  • Email address (e.g., your contact email or support@drbronnermart.com for our team)
  • Mailing address, shipping address, and billing address
  • Phone number
  • Payment information (e.g., credit card details, which are processed securely through third-party payment providers and not stored directly on our servers)
  • Account credentials (e.g., username and password, stored in encrypted form)

1.2 Non-Personal Information

We automatically collect non-personal information when you browse our website to improve your user experience and optimize our services. This may include:
  • IP address
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and navigation patterns
  • Referral source (e.g., how you found our website)
  • Device information (e.g., device type, screen resolution)
This data is collected using cookies, web beacons, and similar tracking technologies. You can manage cookie preferences through your browser settings, but disabling certain cookies may limit your ability to use all features of our website.

2. How We Use Your Information

We use your information for specific, legitimate purposes that help us provide and enhance our services to you. These purposes include:
  • Process and fulfill orders: Verify your identity, process payments, ship products, and send order confirmations and delivery updates.
  • Manage your account: Allow you to access and update your account details, track order history, and maintain a personalized shopping experience.
  • Provide customer support: Respond to your inquiries, resolve issues, and address concerns sent to support@drbronnermart.com or other contact channels.
  • Improve our website and services: Analyze user behavior (using non-personal information) to optimize website performance, update content, and develop new features that meet customer needs.
  • Send relevant communications: Share product updates, special offers, or important service notices (you can opt out of marketing communications at any time by following the unsubscribe instructions in our emails).
  • Ensure security: Protect against fraud, unauthorized access, and other security risks to safeguard your information and our website.

3. How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
  • Encrypted data transmission (using SSL/TLS technology) for all sensitive information, such as payment details and account credentials.
  • Secure servers with restricted access and regular security audits.
  • Third-party payment processors (e.g., PayPal, Stripe) that comply with global security standards to handle payment information securely.
  • Employee training on data protection practices to ensure your information is handled responsibly.
While we take every precaution to protect your data, no online transmission or storage system is 100% secure. We encourage you to take steps to protect your own information, such as using strong passwords and not sharing account details with others.

4. Sharing Your Information

We do not sell your personal information to third parties for marketing purposes. We may share your information only in the following limited circumstances:
  • Service providers: Third-party vendors who assist us with order fulfillment (e.g., shipping carriers), payment processing, email communications, and website analytics. These providers are contractually obligated to use your information only to perform services on our behalf and to protect it with appropriate security measures.
  • Legal requirements: If required by law, court order, or government regulation, or to protect our legal rights, property, or the safety of our customers or employees.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, who will be bound by this Privacy Policy.

5. Your Privacy Rights

You have the right to access, correct, update, or delete your personal information at any time. To exercise these rights, you can:
  • Log into your account on drbronnermart.com to manage your details.
  • Contact our customer support team at support@drbronnermart.com with your request. We will respond to your inquiry within a reasonable timeframe.
You also have the right to opt out of receiving marketing emails from us. Each marketing email includes an unsubscribe link, or you can request to opt out by contacting support@drbronnermart.com.

6. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take immediate steps to delete it. If you believe a child under 13 has provided information to us, please contact us at support@drbronnermart.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the policy and post the updated version on this page. We encourage you to review this policy regularly to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: support@drbronnermart.com
Website: drbronnermart.com