Shipping Policy

DrbronnerMart Shipping Policy

At DrbronnerMart (drbronnermart.com), we are committed to delivering your orders of The Original All-One Magic Soap and other premium products quickly, reliably, and at no extra cost. This Shipping Policy outlines all details related to order processing, delivery timelines, shipping fees, and more to keep you informed every step of the way.

1. Order Processing & Dispatch

We understand you’re eager to receive your purchase, so we streamline our processing to get your order on its way as soon as possible:
  • Processing Time: All orders placed on drbronnermart.com are processed within 3 business day. This includes verifying payment details, checking product availability, and preparing your package for shipment.
  • Dispatch Timeline: Orders are shipped the day after they are placed, provided they are submitted before our daily order cutoff time of 11:59 PM UTC. Orders placed after this time will be processed the next business day and shipped the following day.
  • Order Confirmation: Once your order is processed and dispatched, you will receive a confirmation email with a tracking number (if available) and details about your shipment. You can use this tracking number to monitor the progress of your delivery.

2. Delivery Timelines

We work with trusted global shipping partners to ensure your order arrives in a timely manner. Here’s what you can expect for delivery:
  • Standard Delivery: After your order is dispatched, delivery typically takes 6-12 days. Please note that while we strive to meet this timeline, occasional delays may occur due to factors beyond our control, such as customs processing (for international shipments), weather conditions, or peak shipping periods (e.g., holidays).
  • Delivery Updates: For most shipments, you can track your package using the tracking link provided in your dispatch confirmation email. If you haven’t received tracking information within 2 business days of placing your order, please contact our support team for assistance.

3. Shipping Fees & Currency

We believe shipping should be simple and affordable, which is why we offer transparent pricing and global coverage:
  • Global Free Shipping: We offer free shipping on all orders worldwide, with no minimum purchase requirement. There are no hidden shipping costs—what you see at checkout for your products is the total amount you’ll pay.
  • Currency: All transactions on drbronnermart.com, including product pricing and any applicable charges (though shipping is free), are processed in USD (United States Dollars).

4. Order Tracking

Tracking your order is easy:
  1. Look for the "Shipment Confirmation" email sent to the address you provided at checkout. This email will include a unique tracking number and a link to the shipping carrier’s website.
  2. Click the tracking link or visit the carrier’s website, then enter your tracking number to view real-time updates on your package’s location and estimated delivery date.
  3. If you have trouble accessing tracking information, or if your package shows as delivered but you haven’t received it, please contact us immediately.

5. Address Changes & Cancellations

We process orders quickly, so address changes and cancellations are only possible within a limited window:
  • Address Changes: To update your shipping address, please contact us at support@drbronnermart.com within 2 hours of placing your order. Once your order has been processed for shipment, we cannot modify the address.
  • Order Cancellations: You may cancel your order for a full refund if you contact us within 2 hours of placing it. After this time, if the order has already been processed or dispatched, you will need to follow our Returns Policy to initiate a return once you receive the package.

6. Undelivered & Lost Packages

If your package is undelivered or marked as lost, please follow these steps:
  • First, check the tracking information for details—packages may sometimes be held at a local post office or delivery facility for pickup.
  • If the tracking shows no progress for 3 or more days beyond the estimated delivery date, contact our support team at support@drbronnermart.com with your order number and tracking details. We will investigate the issue with the shipping carrier on your behalf.
  • If your package is confirmed lost, we will arrange for a full refund or send a replacement, whichever you prefer.

7. FAQ About Shipping

Q: Do I need to pay customs duties or taxes for international orders? A: Customs duties, taxes, or other fees imposed by the destination country are the responsibility of the recipient. These fees are not included in your order total, as they vary by country. We recommend checking with your local customs office for more information.
Q: What if my shipping address is incorrect? A: Contact us immediately—we can only update addresses within 2 hours of order placement. If the package is delivered to an incorrect address due to your error, we may not be able to issue a refund or replacement.
Q: Will I be notified when my order ships? A: Yes! You’ll receive a shipment confirmation email with tracking details as soon as your order is dispatched.

8. Contact Us

If you have any questions, concerns, or need assistance with your shipment, our customer support team is here to help:
Email: support@drbronnermart.com
Website: drbronnermart.com